Shipping policy

At LONDORIA, we are committed to providing you with a smooth, reliable, and transparent shopping experience. This policy explains how we process, ship, and deliver your orders in The United Kingdom.

Order Processing :

Processing time: 1–3 business days (Monday–Friday)

Orders received after this time will be processed the next business day.

Delivery Timeline :

Total delivery time: 6–13 business days (Monday–Friday)

This includes:

• Processing time: 1 To 3 business days (Monday–Friday)
• Transit Time: 5 To 10 business days (Monday–Friday)

Please note that although most orders arrive within this timeframe, delivery dates are estimates and cannot be guaranteed once shipped.

Shipping Provider

Shipping is handled via DPD UK , InPost UK and Royal Mail .

Shipping Fees

• Free standard delivery for all orders in United Kingdom (£ 0.00 )
• No minimum order required
• No hidden fees

Order Tracking

Once your order is shipped, you will receive a confirmation email with the tracking number.

Delivery Confirmation

Once the courier marks your order as "Delivered," it is considered delivered.

Londoria accepts no responsibility for:

• Packages lost or stolen after delivery confirmation

We recommend delivery to a safe location.

Packaging & Order Protection

The safety of your items is our top priority. Each order is packaged with high-quality, sustainable materials that optimally protect your items during transport. We guarantee that your items will arrive in perfect, like-new condition.

Address Accuracy and Verification

The customer is responsible for providing a correct and complete delivery address (including apartment or room numbers).

• If our system detects an incomplete address, we will contact you immediately.
• Please note that address verification may extend the processing time by 24–48 hours.

Order Cancellation

We understand that plans can change. You can fully cancel your order within 24 hours of placing it.

To cancel your order, please send an email with your order number to support@londoria.co.uk .

After 24 hours, your order will likely be in the processing phase and can no longer be cancelled.

Damaged, Missing, or Incorrect Items

Your satisfaction is important to us. If your order arrives damaged or if you receive an incorrect item:

• You must report the defect within 48 hours of delivery.
• Please send photos of the packaging and items to support@londoria.co.uk.
• We will promptly arrange a replacement or refund.

Customer Responsibility

• Ensure that the email address and phone number provided for delivery notifications are correct.
• Be available to receive the package or respond to notifications from the shipping company.
• Provide an accurate and complete delivery address.

Our Responsibilities

• Your order will be processed and shipped within the specified 1–3 business days.
• Provision of valid tracking information.
• Ensuring that the product matches the description and quality standards on our website.

Security and Fraud Prevention

To protect our customers, we use advanced fraud detection systems. If an order is classified as high-risk, we may request additional verification before shipment. We reserve the right to cancel orders that do not meet our security standards.

OUR INFORMATION

Business name : Londoria