Shipping policy

At Londoria, we’re committed to delivering a smooth, reliable, and transparent shopping experience. This policy explains how we process, ship, and deliver your orders across the United Kingdom.

Order Processing

  • Processing Time: 1–3 business days (Monday–Friday)
  • Cut-off Time: 7:00 PM (GMT)
    Orders placed after this time will begin processing the next working day

During processing, we carefully prepare, inspect, and package your items before handing them to our delivery partners.

Delivery Time

  • Estimated Delivery: 6–13 business days (Monday–Friday)

This includes:

  • Processing: 1–3 business days.(Monday–Friday)
  • Delivery: 5–10 business days.(Monday–Friday)

Please note that while most orders arrive within this timeframe, delivery dates are estimates and not guaranteed once shipped.

Shipping Costs

  • Free standard shipping on all UK orders (£0.00)
  • No minimum order value required
  • No hidden handling or processing fees

Tracking Information

  • Once your order is shipped, you will receive a confirmation email with tracking details
  • Please allow up to 24 hours for tracking updates to appear
  • Orders with multiple items may be shipped separately

Delivery Confirmation

Once the courier marks your order as “Delivered”, it is considered received.

Londoria Ltd is not responsible for:

  • Lost or stolen packages after confirmed delivery

We recommend delivering to a secure location.

Packaging & Order Protection

We prioritize the safety of your fashion items. Every order is packed using high-quality, durable materials designed to protect your items throughout transit. We ensure that your items arrive in pristine, brand-new condition.

Address Accuracy & Verification

The customer is responsible for providing an accurate and complete shipping address (including apartment or unit numbers).

  • If our system detects an incomplete address, we will contact you immediately.
  • Please note that address verification may add 24–48 hours to the processing time.

Order Cancellation

We understand plans change. You may request a full cancellation of your order within 24 hours of placement.

  • To cancel, email support@londoria.co.uk with your order number.
  • After 24 hours, the order is likely in the fulfillment stage and cannot be cancelled.

Damaged, Missing, or Incorrect Items

Your satisfaction is our priority. If your order arrives damaged, or if you receive the wrong item:

  • You must report the issue within 48 hours of delivery.
  • Please send photos of the packaging and the items to support@londoria.co.uk. We will arrange a replacement or refund immediately.

Customer Responsibilities

  • Ensuring the provided email and phone number are correct for delivery notifications.
  • Being available to receive the package or responding to carrier notices.
  • Providing an accurate and complete shipping address.

Our Responsibilities

  • Processing and shipping your order within the specified 1–3 day business days.
  • Providing valid tracking information.
  • Ensuring the product matches the description and quality standards shown on our website.

Security & Fraud Prevention

To protect our customers, we use advanced fraud detection. If an order is flagged as high-risk, we may require additional verification before shipping. We reserve the right to cancel any order that fails our security protocols.

Business & Contact Information

Londoria is a brand owned and operated by LONDORIA LTD.

Ownership and Operation: Londoria is operated by LONDORIA LTD

Registered Company Name: LONDORIA LTD

Company Registration Number: 16662392

Address: 71-75 SHELTON STREET COVENT GARDEN , LONDON UNITED KINGDOM WC2H 9JQ

Email: support@londoria.co.uk

Phone: +447988521676

Business Hours: Monday to Saturday, 9:00 AM – 7:00 PM (UK Time, GMT)