Refund policy
At LONDORIA, your satisfaction is important. If something doesn't work out, we're here to make the return process simple and fair.
Return Period
We offer a 30-day return policy.
You have 30 calendar days from the date your order was marked as delivered to request a return or exchange.
After this period, we may no longer be able to offer a refund or exchange.
Exchanges
We gladly accept exchanges.
Once we have received and inspected your returned item, your replacement item will be shipped for free (standard delivery).
No Restocking Fees
We do not charge restocking fees. You will receive a refund of the full product value (excluding shipping fees, if applicable).
Return Conditions
To be eligible for a return or exchange, items must:
- Be unused
- Contain all original tags, packaging, and labels
- Be free from damage, stains, or strong odors
- Include proof of purchase (order number or confirmation email)
Return Shipping Fees
We offer free returns on all orders.
Our Mistake (damaged, defective, or incorrect item): We cover 100% of return shipping and arrange a replacement or full refund at no additional cost.
Customer Request (change of mind, etc.): We also offer a free return solution to ensure a simple and hassle-free return process.
How to Start a Return
To begin a return, please follow these steps:
- Email us at support@londoria.co.uk within 30 days of delivery
- Provide your order number and reason for return
- Attach photos if the item is damaged or incorrect
- Our team will review your request and provide you with a Return Authorization (RA) number and return instructions
Return Methods
We recommend using a trackable shipping service for your return.
Please keep your tracking receipt until your return is received and processed.
We are not responsible for returns lost in transit before reaching our warehouse.
Free Returns
All returns are completely free. No shipping fees, no charges. Contact us within 30 days and we'll take care of the rest.
Refunds
Once your return is received and inspected, we will confirm the approval of your refund. Credit will be automatically applied to your original payment method within 7 business days. Your bank may require additional time to process the refund.
Refund Processing Timeline
Once your return is received and inspected:
- We will send you an email to inform you of the approval or rejection of your refund.
- Refund timeline: Approved refunds are processed within 7 days .
- Credit is automatically applied to your original payment method (Shop Pay, Visa, Mastercard, Diners Club, Discover, Apple Pay, or Google Pay).
Our Responsibilities
- Respond to return requests within 24 business hours.
- Fair and professional inspection of returned items.
- Fast processing of refunds and exchanges within the 7-day timeframe mentioned.
Customer Responsibility
- Ensure the item is well-packaged to avoid damage during return shipping.
- Clearly write the RA number on the outside of the package.
- Provide a correct tracking number once the return is shipped.
Damaged, Defective, Incorrect, or Missing Items
If your order arrives in poor condition:
- You must contact us within 48 hours of delivery.
- We will provide you with a prepaid return label and immediately offer a full refund or free replacement.
Cancellation Policy
You can cancel your order within 24 hours of purchase for a full and immediate refund. After 24 hours, your order may have already been processed and shipped; in that case, our standard return policy applies.
Returns Without Authorization
Items returned without prior return request will not be accepted and will be returned at the sender's expense.
Returns
We accept returns for defective and non-defective products.
Exchanges
We accept exchanges.
Product Condition
New only
Return Period
30 days
Return Methods
By mail
Return Label
Included in the package
Return Shipping Fees
FREE ( Londoria covers )
Restocking Fees
No fees
Refund Processing Timeline
7 days
Business and Contact Information:
Business Name : Londoria
Email: support@londoria.co.uk
Phone : +44 7895 267020
Contact form : contact page
Opening hours: Monday to Saturday, from 9:00 AM to 11:00 PM (GMT+00:00 , Greenwich Mean Time )
Sunday: Closed
We respond within 24 hours.
